Privacy Policy

Patio Vella respects your privacy. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

We collect information you give us when you place an order or contact us, such as your name, email, phone number, and delivery and billing addresses. We also collect basic technical information when you browse, such as your device, browser and pages visited.

We do not store your full card details. Payments are processed by our payment providers under their own privacy policies.

How we use it

• To process, deliver and support your orders
• To respond to your questions and warranty claims
• To improve our website and range
• To send marketing emails, only if you opt in. You can unsubscribe at any time.

Sharing your information

We share information only as needed with trusted service providers, such as delivery partners, payment processors and website hosting. Some of these providers may store data outside Australia. We do not sell your personal information.

Cookies

We use cookies and local storage to keep your cart working and to understand how the site is used. You can control cookies in your browser settings.

Security

We take reasonable steps to protect your information from misuse, loss and unauthorised access.

Access and correction

You can ask to access or correct the personal information we hold about you. If you have a privacy concern, contact us and we will respond within a reasonable time. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC).

Changes

We may update this policy from time to time. The latest version will always be on this page.